Help improve our service to swimming pool, spa bath and sauna chemical customers.

feedback your comments about swimming pool chemicals, spa bath chemicals, pool supplies, swimming pool care, pool chlorine, bromine, algaecide, swimming pool supplies, algicide, spa supplies, pH levels,ph, pH, material safety data sheets, pool cleaners, water volume conversions, water test kits, water balance, langelier index, DPD tablets, Phenol Red tablets, Alkavis, Alkaphot, Coppercol, Calcicol, spa chemicals, winter conditioner, pool water flocculent, sauna products, spa fragrance.

It is our policy and inherent in our registration to ISO9000.2000 to seek continuous improvement to the products and the service that we provide to our customers. In order to achieve this it is important that we know what our customers' opinions are, good or bad. We would be grateful if you would help us by completing the short form below.

We hope you enjoy visiting our website and that the information and products we provide will enable you to enjoy your leisure activities all the more, in safety, with a greater degree of knowledge and at a competitive price.

Please rate our website, our products and service and provide a few details to help us develop our site by clicking on the appropriate radio button or N/A if not applicable.

Are you in the UK?

Are you in Ireland?

Are you elsewhere?

My email address is:

1. How easy was it for you to find our website in the first place?

N/A

Very Difficult

Difficult

Average

Easy

Very Easy

2. If you found us with a search engine or directory, which one did you use?
	1	2	3	4	5
N/A	Google	Yahoo	Lycos	MSN	Looksmart
6	7	8	9	10	11
Alta Vista	AOL	UKPlus	Ask Jeeves	Excite	Hot Bot
Other:

3. How easy was it for you to navigate around our website?
	1	2	3	4	5
N/A	Very Difficult	Difficult	Average	Easy	Very Easy

4. If you wanted safety information about our products, did you find what you needed?
	1	2	3
N/A	No	Partially	Yes

5. Does our registration to the ISO9000.2000 quality standard make you more likely to trade with us?
0	1	2	3	4	5
N/A	Very Unlikely	Less likely	Irrelevant	More likely	Very likely

6. We aim to despatch your order by 2 working day carrier charging at cost below £150 orders and carriage paid above. Does this meet your expectations?
0	1	2	3	4	5
N/A	Very Unsatisfactory	Slight unsatisfactory	Adequate	Satisfactory	Very satisfactory

7. If we have sent a parcel to you by carrier, did it arrive in a satisfactory manner and condition.
0	1	2	3	4	5
N/A	Very unsatisfactory	Slightly unsatisfactory	Adequate	Satisfactory	Very satisfactory

8. If you have contacted us by email, was your query dealt with satisfactorily?
0	1	2	3	4	5
N/A	Very unsatisfactory	Slightly unsatisfactory	Adequate	Satisfactory	Very satisfactory

9. If you have contacted us by telephone, was your query dealt with satisfactorily?
0	1	2	3	4	5
N/A	Very unsatisfactory	Slightly unsatisfactory	Adequate	Satisfactory	Very satisfactory

10. If your question was not answered satisfactorily, and you would like us to answer it, please state it below. Please make sure your email address is entered above.

11. Are there any products which you would like us to supply. If so please list them below. Please make sure your email address is entered above.

12. Are there any further comments you wish to make? Please make sure your email address is entered above.