Refund Policy

Pool and Spa chemicals strive to provide quality products for every order, however should you find a problem on delivery please follow the below procedures.

Damaged, incorrect and faulty goods.

On receiving your order should you find the goods delivered are faulty, or incorrect please contact us quoting your order number within 7 days of delivery. You can contact us at or by telephone on 01495 792999. If you contact us with the issue, we will investigate and make good any shortage or replace any goods found to be damaged or incorrect, or we will issue a refund for the items in question. Photographic evidence may be required for damaged/incorrect items.

Wrongly ordered, unwanted items

If on receiving the order you would like to return the goods, as they are no longer required or have been ordered in error please contact us at or by telephone on 01495 792999, within 7 days of delivery. We would need the items returned to us at Pool and Spa Chemicals, Unit 1 Gilchrist Thomas Ind Estate, Blaenavon, Torfaen, NP4 9RL. We would need to receive the goods back in their original containers in a re-saleable condition, before a refund could be issued. Where we have originally delivered the item ordered correctly we will not be able to refund the original shipping cost.